Eptica

SEPTEMBER 21, 2016

From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. So existing insurers need to benchmark themselves against these new competitors if they want to thrive. Insurance, Mobile, Multichannel Customer Service, Self-service.

Multichannel 60

Multichannel Transportation Benchmark Self service 60

Eptica

OCTOBER 30, 2015

Its survey found that consumers rated the public transport (including train operators), utility, insurance and broadband sectors, as worst for customer experience and service. Therefore every brand, irrespective of sector, needs to benchmark themselves against the best and continuously innovate to win and retain customers.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Eptica

APRIL 18, 2018

As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49