Spearline

OCTOBER 5, 2021

The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 Monitor the performance of your entire telecommunications infrastructure and benchmark your performance against others in your industry using our advanced reporting features.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Vonage

MAY 23, 2017

It’s also important to know if your contact center is meeting the industry standards – and where it falls short. Our upcoming webinar, “How Does your Contact Center Stack Up?” On average , customers are willing to hold for up to 11 minutes before hanging up. will offer insight on this very topic.

Contact Center 48

Contact Center Benchmark First call resolution industry standards 48

Lumoa

JULY 6, 2023

Upcoming webinars Using the science of happiness in CX – Using happiness as a competitive advantage Benchmarking Industry Standards – What does it mean to have a good score, relative to your peers? It will even learn over time, based on your specific data.

industry standards 16

industry standards Benchmark Feedback Management 16

Lumoa

JULY 6, 2023

Upcoming webinars Using the science of happiness in CX – Using happiness as a competitive advantage Benchmarking Industry Standards – What does it mean to have a good score, relative to your peers?

APIs 16

APIs industry standards Surveys Benchmark 16

Pointillist

NOVEMBER 11, 2019

You also need to know why First Call Resolution is important, along with standard benchmarks and emerging FCR trends. Despite this widespread adoption, there is not one industry-standard way to collect data. A global benchmarking study from MetricNet also affirmed the strong correlation between FCR and CSAT.

First call resolution 74

First call resolution Call Center Metrics Benchmark 74