Vonage

MAY 23, 2017

It’s also important to know if your contact center is meeting the industry standards – and where it falls short. Our upcoming webinar, “How Does your Contact Center Stack Up?” On average , customers are willing to hold for up to 11 minutes before hanging up. will offer insight on this very topic.

Contact Center 48

Contact Center Benchmark First call resolution industry standards 48

Fonolo

OCTOBER 31, 2018

Last week we did a webinar on this topic. Meeting the Industry Standard of Service Level. See No, Google’s Duplex is Not Going to Replace Call Centers and AI is Not Reducing Call Center Agent Employment. The fear that “the robots are taking our jobs” has a long history. See below (from Mary Meeker ). So … What to Do?

Call Center 105

Call Center Self service Technology industry standards 105

NobelBiz

SEPTEMBER 12, 2023

For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. If you want to go beyond the Average Talk Time sales success, explore our on-demand webinar: “ Boosting Outbound Sales Performance.”

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Totango

OCTOBER 22, 2020

Along with other forms of feedback, such as Customer Satisfaction Surveys and Customer Effort Scores, this industry-standard measurement is a solid indicator of customer satisfaction. View our webinar to learn more about how to spot and manage escalations. When it starts to track negatively, escalation could be on the horizon.

Management 64

Management Morale Enterprise Accountability 64

Lumoa

JULY 6, 2023

Upcoming webinars Using the science of happiness in CX – Using happiness as a competitive advantage Benchmarking Industry Standards – What does it mean to have a good score, relative to your peers? This will let the Lumoa AI generate Topics for you, dynamically, based on what your customers are talking about.

industry standards 16

industry standards Benchmark Feedback Management 16

Amity

DECEMBER 18, 2017

It's always good to know your ‘go-to clients’ Whether it's an event, webinar, podcast, or if you need references and recommendations for new business, creating and having this list helps you develop a strong community of advocates across industries and geographies.

SaaS 87

SaaS industry standards Accountability Feedback 87

Lumoa

JULY 6, 2023

Upcoming webinars Using the science of happiness in CX – Using happiness as a competitive advantage Benchmarking Industry Standards – What does it mean to have a good score, relative to your peers?

APIs 16

APIs industry standards Surveys Benchmark 16

CrazyCall

FEBRUARY 5, 2019

Competitor – we prefer to work with [insert industry standard]. For industry standard, your prospect is one of hundreds or even thousand clients. Articles, know-hows, webinars can attract prospects and make them familiar with your brand. A startup can present too much risk to be worth the time.

Sales 106

Sales Scripts industry standards Feedback 106

CrazyCall

FEBRUARY 5, 2019

Competitor – we prefer to work with [insert industry standard]. For industry standard, your prospect is one of hundreds or even thousand clients. Articles, know-hows, webinars can attract prospects and make them familiar with your brand. A startup can present too much risk to be worth the time.

Sales 91

Sales Scripts industry standards Feedback 91

NobelBiz

FEBRUARY 14, 2022

The Call Center Stress syndrome has been identified through numerous studies aiming at finding the cause of high absenteeism in the Call Center industry. Learn more from our webinar on mental health in Call Centers by asking Dr. James Diefendoff Ph.D. his opinion on the Call Center Stress Syndrome.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

SharpenCX

FEBRUARY 18, 2020

Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. Watch webinars to gather insights from industry leaders. Go to industry conferences and learn from other managers about what they do to achieve success in their call centers.

Call Center 84

Call Center Coaching Management Contact Center 84

SharpenCX

FEBRUARY 11, 2020

With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. Watch the on-demand webinar with Lori Bocklund. Next, track agent performance. Digital tools provide a greater level of sophistication to analyze your agents. Unthink it! Tip #5: Automate What You Can.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

SmartKarrot

MAY 21, 2021

Delivering and evaluating a wide range of online campaigns, creating good quality, creative content for digital media and your technical knowledge will include the latest versions of the industry-standard design and digital media software & content management.

industry standards 10

industry standards Metrics Upselling Enterprise 10

AWS Machine Learning

APRIL 23, 2024

As you build applications on AWS, aligning RAG applications with the AWS Well-Architected Framework provides a solid foundation for building enterprise-grade solutions that drive business value while adhering to industry standards. She speaks at internal and external conferences such as AWS re:Invent, AWS Summits, and webinars.

APIs 88

APIs Enterprise Scripts Accountability 88

SmartKarrot

DECEMBER 2, 2020

Create NPS scoring and exceed industry standards. Prepare and facilitate tailored business review meetings, training, webinars, demos, and other strategic and supportive interactions. Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

Kayako

NOVEMBER 11, 2015

MQLs could be outbound calling databases or inbound leads gathered through your website, either through trial requests or registrations to access content such as webinars or whitepapers. There are industry standards that define how many leads should move from the SAL status to opportunity status but the conversion ratio varies greatly.

Sales 51

Sales Coaching industry standards Feedback 51

Pointillist

NOVEMBER 11, 2019

Despite this widespread adoption, there is not one industry-standard way to collect data. Source: Call Centre Helper webinar: Improving First Contact Resolution At first glance, it seems that a system-based approach would produce accurate results. To measure FCR, you must define a clear data collection and calculation approach.

First call resolution 74

First call resolution Call Center Metrics Benchmark 74

Tethr

NOVEMBER 21, 2019

Post-call surveys are an industry standard when it comes to assessing customer experience. You can learn more about TEI in this on-demand webinar. But if you are a CX leader looking to understand the level of effort customers are encountering, then relying on these sorts of surveys is the wrong path forward.

Surveys 14

Surveys industry standards Customer Experience Technology 14