Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. 2 It’s Hard to Develop Rockstar Employees Today 67% of customer interactions that are handled in the contact center represent complex requests which cannot be managed in self-service, according to a study led by Gartner. Well, at least, we tried.

Call Center 87

Call Center Entertainment Contact Center Benchmark 87

Talkdesk

NOVEMBER 13, 2018

These products include: -Talkdesk Omnichannel. -Talkdesk Mobile. -Talkdesk Self-Service SDK. -Talkdesk Studio. -Talkdesk Live. -Talkdesk Explore. -Talkdesk Benchmark. How will these products be powered, you ask?

Entertainment 78

Entertainment Benchmark Self service Contact Center 78

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. Even with excellent self-service options, people still need to talk to a person every now and then, especially for a sensitive or complex issue.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Provide self-service options to your callers, but don’t force these options upon them.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ShepHyken

JANUARY 20, 2020

The premise is that there are two sides to the AI argument regarding human contact versus automated self-service. And, what I most appreciate about this article is the second point, where AI supports the customer service agent – not the customer. Live Chat Benchmark Report 2020 Comm100 Network Corporation.

Customer Service 298

Customer Service B2C Entertainment Customer effort 298

COPC

MAY 16, 2018

This information can be found in a variety of ways, including benchmarking competitors, consumer research, customer surveys and focus groups. For instance, would customers rather be placed on hold for a live person, be placed in a call-back queue, or be transferred to an IVR system to self-service? Customer feedback.

Surveys 42

Surveys Journey mapping Customer centricity Entertainment 42

JustCall

MARCH 9, 2023

You can create self-service menus, instant messaging-based self-services (like WhatsApp or SMS), a knowledge base, voice assistants, etc., Create Policies, SOPs, and Benchmarks A clear set of instructions and policies is necessary for any machinery or operation to execute flawlessly. to get the job done.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40