Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have?
Nicereply
MAY 25, 2021
Why is benchmarking important? This is where benchmarking is helpful. This is where industry benchmarks come in. Check out the following benchmarks to see how you compare in CSAT, NPS, and CES, and inspire your own goal setting. CSAT Benchmarks. Entertainment: High: 96%. NPS Benchmarks. Average: 61%.
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