NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Check our guide on what KPIs to follow if you want to have excellent customer service. Why is benchmarking important?

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

JustCall

MARCH 9, 2023

The four C’s of call handling comprise: conversation, customer experience, content, and collaboration. By incorporating these components together, agents can deliver a stellar customer experience. This is why call center sales training programming from your agents within your call center is no longer optional.

Call Center 52

Call Center call center software Construction Best practices 52

Playvox

MARCH 27, 2023

Invest In Your Agents’ Well-Being, Training, And Development Effective training programs provide agents with the necessary skills and knowledge to handle customer queries, resolve issues, and maintain a positive customer experience. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Vistio

APRIL 2, 2022

And we facilitate those virtual meetings so that members can easily share their vision, their tactics, their experiences, their challenges with work-from-home and hybrid work. It means you have to hire more people and train more people, but are you going to hire better people and keep them longer and deliver a better customer experience?

Contact Center 52

Contact Center Real estate Customer Service Self service 52