Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing.

Call Center 141

Call Center Contact Center Coaching Gamification 141

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

JustCall

MARCH 9, 2023

Here are a few tips call center managers can use and make their own: Listen in on live calls to gather real-time insights on the agent’s performance Listen to call recordings from the past to create best practices and establish the right benchmark for call management Create Q&A scorecards to review and analyse the agent’s performance (..)

Call Center 52

Call Center call center software Construction Best practices 52

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. And I do that at my conferences and workshops. Again, these are people that are just us like on the ground and leaders.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Fonolo

JUNE 17, 2015

Use incentives and gamification. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Use incentives and gamification.

Call Center 96

Call Center Gamification Coaching Contact Center 96