ConvergeOne

MARCH 10, 2022

ConvergeOne Achieves an NPS That’s Nearly Double the Industry Benchmark. The score is nearly double the IT services industry benchmark of 42, as reported by ClearlyRated. You don’t just have to take our word for it.

industry standards 99

industry standards Real estate Benchmark Customer centricity 99

AskNicely

AUGUST 29, 2018

” NPS Benchmarks. More recently, organizations have set a new standard of empowerment by using customer insights to grow revenue and retain more customers. Best NPS Benchmarks Are a Result of NPS Best Practices. This customer-fueled approach to business growth has evolved into a culture shift.

Benchmark 60

Benchmark Best practices industry standards Customer centricity 60

COPC

JANUARY 9, 2024

Recently, COPC interviewed Lance Gruner, executive vice president, Global Customer Care at Mastercard, about the company’s journey to COPC certification and what it means for Mastercard’s ongoing commitment to customer service excellence. COPC: In what ways does COPC certification benefit Mastercard customers directly?

Customer Experience 75

Customer Experience Customer centricity Customer Care Best practices 75

Lumoa

JANUARY 31, 2023

Voice of the customer: where to start? Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management?

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

Hodusoft

DECEMBER 21, 2023

FCR- Definition and Metrics The FCR is the gold standard that measures how well a service center addresses and resolves queries or issues raised by its customers as soon as they contact it. It is widely used as the benchmark for gauging customer service efficiency. Ready to replicate their success? Connect with us!

call center software 64

call center software Banking Call Center First call resolution 64

Lumoa

FEBRUARY 20, 2018

At the end, customer experience depends on the work of all departments: from customer service and customer success teams to marketing, product and HR. At the same time, committed leadership is essential to implement a comprehensive customer-centric approach. How to analyze customer feedback in different languages?

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

NobelBiz

APRIL 18, 2023

Check our guide on what KPIs to follow if you want to have excellent customer service. Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important?

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52