Benchmark Customer centricity Entertainment Surveys 
Lumoa
JANUARY 3, 2023
Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!
ShepHyken
JUNE 26, 2023
With intense competition and ever-increasing customer expectations, it’s crucial for brands to seek inspiration from unexpected sources, including those completely outside of their industries. Manage each of those moments the right way, and the customer comes back. My Comment: Brittany Hodak is one of my favorite CX experts.
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GetFeedback
JULY 19, 2019
For most businesses, understanding the Voice of the Customer is like trying to figure out how to experience the Grand Canyon. 1: map your customer journey. To become a customer-centric organization, Stop No. 1 means you understand and can map out your customer journey. With something so massive, where do we start?
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
COPC
MAY 16, 2018
So, how can you and your organization figure out which channels and solutions your customers want to use? One suggestion: take a customer-centric approach to channel management. Step 2: Find out which channels customers want and, just as important, what capabilities they expect out of those channels. Customer feedback.
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