Beyond Philosophy

MAY 8, 2019

That said, the human emotion of feeling “cared for” is universal. We did some work with a construction equipment manufacturer. They were dealing with construction people. You wouldn’t think that feeling cared for is a crucial emotion for this lot, but it was.

Construction 389

Construction Customer emotions Consulting Consulting 389

Comm100

NOVEMBER 8, 2017

Alternately, try asking them one or two everyday situational questions that will let you know whether that person is patient or not. Covey The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Some customers have a lot to say, others need to have additional details coaxed out of them. Manages Time Wisely.

Customer Service 43

Customer Service Average Handle Time Benchmark Personalization 43

Balto

NOVEMBER 28, 2023

Quality management typically requires the use of quality monitoring tools, as well as measuring relevant metrics and collecting customer feedback. Investing in quality management and assurance enables you to deliver seamless customer service, as well as keep customer churn rates at a minimum.

Quality management 52

Quality management Call Center Management Contact Center 52