Benchmark Complaint resolution Customer retention Customer Service 
Comm100
FEBRUARY 5, 2018
First, knowledge bases are an excellent way to store critical information relating to customers, services, products or even general office or employment information. Complaints resolution center info. Decide which topics should remain internal, and which ones can be shared with external customers, i.e. the public.
SmartKarrot
APRIL 23, 2020
There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. McKinsey names this as the first version.
Expert insights. Personalized for you.
41 
Let's personalize your content