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What Is a Knowledge Base and Why Is It Useful?

Comm100

Complaints resolution center info. Decide which topics should remain internal, and which ones can be shared with external customers, i.e. the public. According to a survey of more than 75000 participants, going above and beyond had a lower impact on customer loyalty than actually solving problems. Office conduct.

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What are the Other Names for Customer Success Manager?

SmartKarrot

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth.