Playvox

JULY 14, 2023

To ensure your contact center agents spend a vast majority of their time with customers resolving issues and as little time as possible on administrative tasks and after-call work, agents need the right kind of tools, processes, coaching, motivation, and goals in place. How are managers delivering coaching? What is the occupancy rate?

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

NobelBiz

FEBRUARY 7, 2022

Update your clients on your multichannel Customers being informed about a new alternative service could help the contact center’s channel-shift strategy. During the first few weeks after your IVR is deployed, you may change the options available, the settings, the messaging, and even the music.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

NobelBiz

MAY 2, 2023

Training and Coaching: The success of an outbound lead generation strategy depends on the skills of the contact center agents. It is essential to invest in training and coaching to ensure that agents have the necessary skills and knowledge to engage with prospects and convert them into customers.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

JustCall

APRIL 18, 2023

Call Whispering Coach your reps during live calls when the deal is going south. It comes with advanced features like real-time call transcription, AI scoring, moment analysis, sentiment analysis, coaching insights, and live agent assist. Coach them in real-time with an endless feedback loop. Check out its pricing here.

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

FEBRUARY 13, 2023

Provides additional features like calendar management and benchmarking. Provides onboarding features like employee coaching tools and an employee directory. Five9 has additional features like customizable templates, data visualization, and employee coaching tools. 5 Capterra– 4.1/5 5 TrustRadius– 7.7/10 10 Trustpilot– 3.3/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Comm100

FEBRUARY 16, 2018

According to CCW Digital’s Report, 61% of companies agree that agent coaching is a top investment priority for 2018. Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone. Free Download] Live Chat Benchmark Report 2018. Check out our annual benchmark report.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40