aircall

JANUARY 3, 2018

If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Zooming out” to a wider time frame will give you a better idea of overall trends and benchmarks.

Coaching 86

Coaching Morale Analytics Benchmark 86

Playvox

JULY 14, 2023

To ensure your contact center agents spend a vast majority of their time with customers resolving issues and as little time as possible on administrative tasks and after-call work, agents need the right kind of tools, processes, coaching, motivation, and goals in place. How are managers delivering coaching?

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

aircall

JANUARY 3, 2018

If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Zooming out” to a wider time frame will give you a better idea of overall trends and benchmarks.

Coaching 81

Coaching Morale Analytics Benchmark 81

aircall

JANUARY 3, 2018

If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Zooming out” to a wider time frame will give you a better idea of overall trends and benchmarks.

Coaching 48

Coaching Morale Analytics Benchmark 48

Call Experts

DECEMBER 28, 2018

Explain the moral values, goals, and vision of your company. Continued education training, mentoring and coaching programs also help your team feel more respected and supported. Customer Service benchmarks show the importance of a great procedure! Modify Your Interview Process. Customer Support and Call Center Conferences 2018.

outsourcing 56

outsourcing Call Center Answering services Employee engagement 56

Playvox

MARCH 27, 2023

Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance. The Power Of Real-Time Support I’ve personally seen the impact that real-time support can have on customer service center productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Dan Gingiss. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98