Beyond Philosophy
MAY 8, 2019
We did some work with a construction equipment manufacturer. They were dealing with construction people. If that was the case for your organization, then it’s clear to evoke feelings that customers are valued will mean redesigning the call center experience. Well, that requires resources. If not, you won’t.
JustCall
MARCH 9, 2023
Always Provide Customized and Relevant Feedback Perhaps the most important strategy of them all you need to set up a constructive feedback mechanism in place. If the goal is unattainable, it might dampen your agent’s motivation and set them for failure.
Callminer
JANUARY 18, 2021
.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.
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