How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service
aircall
NOVEMBER 28, 2022
Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Before using Klaus: CSAT was 95% – above 2022’s benchmark of 89%. IQS measured 86% – slightly below 2022’s benchmark of 89%. Maintaining fair and consistent grading with regular calibration sessions. With Klaus, they: 1.
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