The Northridge Group

AUGUST 23, 2022

Quality Monitoring needs vary by industry, but one industry with very specific and complex Quality Monitoring needs is the healthcare industry. There are a variety of reasons why monitoring calls for the highly regulated healthcare industry is a more complex process than monitoring calls in other industries.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

JustCall

NOVEMBER 24, 2022

However, some may find it harder to change due to the industrial landscape’s rules and regulations. These references include government websites, regulatory body websites, news portals, forums, etc. So, start by setting the benchmarks so that you can monitor any variations. So, use them to set the tone.

Government 52

Government Calibration Benchmark Marketing 52

AWS Machine Learning

APRIL 25, 2024

Organizations across industries are using automatic text summarization to more efficiently handle vast amounts of information and make better decisions. Government agencies summarize lengthy policy documents and reports to help policymakers strategize and prioritize goals. ROUGE would not identify these issues.

Metrics 108

Metrics Benchmark Government Calibration 108