CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

Expivia

NOVEMBER 20, 2020

Give credit where credit is due, and incentivize with raises or cash to keep morale and motivation up. Generating Marketing Data. No longer are we looking at serving the customer with our call center, we are collecting that big data and sourcing it. Here we can collect product and price information.

Analytics 98

Analytics Morale Finance Benchmark 98

Connect

NOVEMBER 2, 2022

Automation, big data, CRM (customer relationship management), hybrid systems, cloud, workforce management and predictive analytics have been the driving force for this innovation and have greatly improved how contact centres manage interactions to improve CX (customer experience). When agent morale is low, poor CX can be expected.

Morale 40

Morale Cloud contact Benchmark Big data 40