Benchmark Big data Customer Service Morale 
Expivia
NOVEMBER 20, 2020
Proactive Customer Service. For so many years, customer service was reactive. Give credit where credit is due, and incentivize with raises or cash to keep morale and motivation up. Generating Marketing Data. For those of you who use speech analytics and want to expand the ROI for them, this is for you.
Connect
NOVEMBER 2, 2022
Automation, big data, CRM (customer relationship management), hybrid systems, cloud, workforce management and predictive analytics have been the driving force for this innovation and have greatly improved how contact centres manage interactions to improve CX (customer experience). By Karl Reed, VP of Solutions at Connect.
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