SharpenCX

FEBRUARY 24, 2023

Banks and credit unions are no exception here. Banks have long been struggling to keep up with digital customer experience expectations. In a world where digital trends and mobile apps are the norm, many banks are still playing catch up. It’s time for banks to take their customer experience to the next level.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. Bank of America, J.P. What I liked the most are the seminars and workshops we did all year round. I often call reps to my office to ask their opinions on new systems, scripts, processes, etc. Morgan Chase, and WNS Global Services.

Call Center 182

Call Center Management Scripts Coaching 182

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Customer Service: The Basics by The Training Bank. Image source: The Training Bank. Free Download] Live Chat Scripts to Make Stellar Agents.

Customer Service 55

Customer Service Banking Education Scripts 55

Vistio

AUGUST 9, 2021

For the last 12 years, pre-COVID, spending a lot of time traveling all over Africa, running seminars and training programs, and start-up for call centers. So, I’m going off-script for a second, but when you go in and do the contact center assessments that you’ve been doing for so long, what’s the starting point?

Contact Center 52

Contact Center Consulting Consulting Call Center 52