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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

The VoIP uses are wide and extensive, playing a game-changer in voice communications. Replacing its traditional counterpart, the technology is heavily deployed across industries and sectors today. . The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling.

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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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Sales Dialer Software: Add Velocity to your Sales Process

JustCall

Sales dialers make VoIP calls to all the selected customers in one go or one by one as per the designed algorithm. VoIP outbound calls are also made to customers getting added in real-time. Banking – credit card sales – Predictive Dialer. Education – Course counseling and sale – Dynamic Dialer.

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CX: The Shift from Call Center to Contact Center

Revation Systems

In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption. In 2018, features like web chat are now expectations.

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Keep Calm and De-Scope! PCI DSS Compliance for Contact Centres

CSM Magazine

As many more of us rely on credit and debit cards to pay for goods and services, the fear of our personal information ending up in the wrong hands is growing and the threat is real. The technology should also be highly customisable, scalable and integrate seamlessly with multiple acquirers and banks. Three ways to de-scope.

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