OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. These centers provide cost-effective solutions, allowing financial institutions to focus on core functions while outsourcing non-core activities.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Callminer

APRIL 23, 2019

Typically, it’s banks that are fined for non-compliance and fines range from $5,000 to $100,000 per month. However, according to PCIComplianceGuide.org , “ The banks will most likely pass this fine along until it eventually hits the merchant. ”. Any of these actions can be detrimental to businesses with non-compliance issues.

Best practices 159

Best practices Call Center Banking Contact Center 159

TLC Associates

JUNE 4, 2019

The right platform will seamlessly integrate with your social media tools, VoIP systems, sales programs, and even your marketing automation tools. Yet brands that work with an outsourced contact center can access talent and resources that improve their performance without breaking the bank. Request an ROI Calculation !

Customer Experience 45

Customer Experience outsourcing Customer Care voip 45

CrazyCall

MAY 7, 2019

Call recordings can be done either over PSTN (Public Switched Telephone Network) or more and more popular these days VoIP (Voice over IP). In most countries, call recordings are mandatory by law in some industries like banking or insurance. You don’t need to spend additional resources on research and outsourcing.

Call Logging 87

Call Logging voip industry standards Finance 87

Freshcaller

JULY 3, 2018

When you think about giving specific instructions to your Uber/Lyft driver or getting your lost/stolen credit card canceled- would you prefer doing a phone call or emailing your bank to freeze your card? For example, RingCentral is a VoIP product which encourages companies to install and use desk phones even now.

call center software 45

call center software Call Center voip Interactive Voice Response 45