Global Response

DECEMBER 21, 2022

A Quality Assurance (QA) process ensures that your team is performing at the standards expected by your team and brand. After all, a solid QA process helps your team improve and ensure the quality of your customer support interactions. If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!),

Call Center 62

Call Center Outbound sales Feedback Best practices 62

JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. Think of the outbound sales campaigns as the manufacturing process. It saves time and enables teams to scale-up their calling capacity.

Real estate 76

Real estate CRM Banking Outbound sales 76

Callminer

NOVEMBER 25, 2019

Fortunately, with a number of useful tools and techniques, team leaders can effect meaningful change based on observable and trackable data. Also known as first call resolution , this metric clues team leaders in on agents’ abilities to quickly handle issues without subsequently revisiting them. Outbound Call Centers.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Pointillist

JULY 25, 2018

In either case, you likely have questions around what use cases to pick, how to create a project team and how to prepare your data. Is there an analytics team in place? Build a Team After defining the scope, the next task is to build a team that will steer the customer journey analytics implementation project to success.

Analytics 43

Analytics Metrics Government Journey mapping 43