Integrity Solutions

JANUARY 15, 2020

Across industries, sales leaders are struggling to keep morale and engagement up while they push for higher revenue, margins and market share. Neither does giving the bank teller some tips on how to ask customers probing questions when they make their weekly deposits. Why People Struggle to Adopt a Sales Mindset.

Sales 85

Sales Coaching Banking Morale 85

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Bank of America, J.P.

Call Center 182

Call Center Management Scripts Coaching 182

Comm100

OCTOBER 17, 2017

Before “customer service” was even a thing, the Seven Deadly Sins existed as a guideline for moral living. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. avaritia / Greed. acedia / Sloth. ira / Wrath. invidia / Envy.

Customer Service 49

Customer Service Morale Interactive Voice Response Banking 49

Callminer

NOVEMBER 9, 2020

For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI. “According to an interview with Bank Info Security, Jerry Silva – an analyst with International Data Corp. ” – David Evans et al.,

Call Center 345

Call Center Banking Accountability Engineering 345