JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. It also leaves pre-recorded voice messages on behalf of the sales agents on entering the voice mailbox. Want to know how? What is an Auto Dialer? .

Real estate 76

Real estate CRM Banking Outbound sales 76

Global Response

DECEMBER 21, 2022

This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

OctopusTech

SEPTEMBER 9, 2023

These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution. This gives companies the flexibility to manage their internal operations effectively.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Customer Centric Support

FEBRUARY 6, 2017

On a larger scale, a few years ago Bank of America leadership was fraught with staffing issues at all of their many international call centers. Productivity – Within one week of introducing mindfulness to that same small outbound sales call center last year, productivity increased by 17% and they are maintaining it.

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90

Pointillist

JULY 25, 2018

The Champion may or may not be the Project Manager (if not, then make sure to recruit an experienced project manager to organize the project and keep everything on track!). They needed sophisticated analytical features in a short time and hence employed the Pointillist customer journey analytics platform.

Analytics 43

Analytics Metrics Government Journey mapping 43