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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ Since time is money in a contact center, first contact resolution is a primary goal, regardless of the industry. Bill Dettering.

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What You Didn’t Know About LinkLive: Reinventing the Contact Center Customer Experience

Revation Systems

Revation started in 2003, born out of a vision to change industries with the power of communication. For background, LinkLive uses a single pane of glass approach to provide an omnichannel contact center customer experience, designed specifically for the most regulated industries such as banking and healthcare.

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SaaS Data Security and Privacy – GDPR, SOC2, HIPPA

SmartKarrot

SaaS data security and privacy is no different. Some are important for service-based industries, some for SAAS based cloud product/services, while some for healthcare and some for organizations working with data from EU or storing data of users from EU. GDPR Implications for SaaS. Under the GDPR, both SaaS customers (i.e.,

SaaS 10
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SaaS Data Security and Privacy: GDPR vs SOC2 vs HIPAA

SmartKarrot

SaaS data security and privacy is no different. Some are important for service-based industries, some for SAAS based cloud product/services, while some for healthcare and some for organizations working with data from EU or storing data of users from EU. GDPR Implications for SaaS. Under the GDPR, both SaaS customers (i.e.,

SaaS 10