Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. They are looking for better experiences across channels, as well as reasons to spend.

Gamification 236

Gamification Benchmark Automotive Wireless 236

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. They are looking for better experiences across channels, as well as reasons to spend.

Gamification 150

Gamification Benchmark Automotive Wireless 150

Fonolo

DECEMBER 11, 2018

And, specifically for wireless service providers, “contacting customer service by phone is the principal pain point for customers.” Bank of America. What’s Inside: Gamification in the Contact Center. The complete top-10 list of reported offenders is: Verizon. Virgin Media. Delta Airlines. Investing in Agents.

Airlines 100

Airlines Telecommunications Wireless Gamification 100