Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 236

Gamification Benchmark Automotive Wireless 236

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 150

Gamification Benchmark Automotive Wireless 150

Vonage

OCTOBER 22, 2015

Wireless and mobile. Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Gamification. Many employee gamification programs focus on the ‘employee of the month’.

Technology 113

Technology Customer Service Gamification Wireless 113

Fonolo

DECEMBER 11, 2018

And, specifically for wireless service providers, “contacting customer service by phone is the principal pain point for customers.” What’s Inside: Gamification in the Contact Center. In the meantime: To all of our customer service friends, may you have a prosperous new year with limited hold-times. Investing in Agents.

Airlines 100

Airlines Telecommunications Wireless Gamification 100

CX Accelerator

APRIL 11, 2018

Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. From authoring and leading a client success program, to journey mapping, to implementing gamification strategies, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Karin was named on Inc.'s

Customer Experience 140

Customer Experience Wireless Journey mapping Gamification 140

Noble Systems

AUGUST 27, 2020

Gamification helps keep your reps more engaged, improves training, increases productivity, and reduces employee turnover. Gamification transforms daily routines into rewarding competitions and makes it easy for everyone in the center to see their goals and know what they need to achieve them.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53