Eptica
MARCH 31, 2016
According to the latest Eptica Multichannel Customer Experience Study , the good news is that most companies understand this, with the web remaining the strongest channel for providing accurate answers to consumer queries. Banking held on to its top spot this year, but its score slipped to 84%, narrowly beating fashion (83.5%).
Eptica
OCTOBER 30, 2015
They demand the same excellent customer experience when dealing with a utility or bank as when buying a book or DVD online. A service such as a hotel room or a flight comes with physical attributes such as a comfortable bed, extra legroom or entertainment systems. Share this page on: Tweet.
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Eptica
MARCH 2, 2016
This can again be seen in the Harris research – the bottom organization is Volkswagen , which has been beset by scandals around faked emissions tests, while many banks and telecoms providers also received low scores. Trust, like anything to do with reputation is hard-won and easily lost. Share this page on: Tweet.
CSM Magazine
MARCH 7, 2016
The Eptica Multichannel Customer Experience Study, released today, evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter, Facebook and chat, repeating research carried out since 2011. very same query on email.
UJET
AUGUST 6, 2019
Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Entertainment apps, like streaming services, will address many of the same issues like subscriptions or service outages. Finance apps unchained customers from visiting banks.
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