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Social Media is the Fastest Channel for Customer Service According to New Research

CSM Magazine

MARCH 7, 2016

The Eptica Multichannel Customer Experience Study, released today, evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter, Facebook and chat, repeating research carried out since 2011. very same query on email.

Multichannel

Multichannel Entertainment Customer Service Banking

Mobile-focused Customer Support: Why It’s Important and Where to Begin

UJET

AUGUST 6, 2019

Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Entertainment apps, like streaming services, will address many of the same issues like subscriptions or service outages. percent of all online retail spend in the country, and five percent of all retail sales.”.

Customer Support

Customer Support Chatbots Interactive Voice Response Entertainment

Customer Contact Central

Social Media is the Fastest Channel for Customer Service According to New Research

Mobile-focused Customer Support: Why It’s Important and Where to Begin

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