Noble Systems

AUGUST 25, 2020

Banking and other financial services firms are continually challenged to train, motivate and retain employees in order to deliver consistent, high performance services and build consumer trust. To address these challenges, many financial services firms are turning to Gamification. Gamification raises employee engagement by 48%.

Gamification 71

Gamification Employee engagement Banking Contact Center 71

Noble Systems

AUGUST 19, 2020

One of these technologies is Gamification. Using gamification for financial services can benefit firms in a variety of ways. Banks and other lenders. Mobile banking has transformed the way that consumers interact with banks. Gamification can help insurance companies keep pace with consumers.

Gamification 98

Gamification Banking Enterprise Coaching 98

Playvox

APRIL 11, 2023

By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Noble Systems

MARCH 20, 2019

Jim Marous, co-publisher of The Financial Brand, laid out the table stakes in his October report on bringing humanized experiences to digital banking. “As As the world grows increasingly digital, providing the ‘humanized engagement’ becomes ever more important,” Marous wrote with the report’s release. How crucial is this?

Gamification 75

Gamification Call Center Customer Experience Banking 75

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Noble Systems

MARCH 19, 2021

Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena. Gamification takes otherwise routine tasks and makes them fun. Customer-Centric Approach… Your success – and your customers’ satisfaction – are at the heart of our business.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. Luke Jamieson | Head of Service Centre at First State Super. Since joining COPC Asia Pacific Inc.

Transportation 40

Transportation Government Multichannel Consulting 40