Banking Customer centricity Customer Support Finance 
Beyond Philosophy
JULY 4, 2016
It is having most impact, and will likely continue to do so, in traditional industries such as retail banking. Digital innovation in banking can be seen in the transformative way people transact and organize their finances. Needs a bank’s product to support their activities (home purchasing, auto loans, etc.).
Tenfold - Contact Center Blog
JUNE 22, 2018
These digital natives will not just comprise the new workforce, they will also define the new breed of customers for financial services companies. The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They grew up in a completely digital environment.
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CSM Magazine
OCTOBER 16, 2023
David Luck, Co-founder and CEO of Capital on Tap Today’s customers demand more from their financial providers. They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. It directly impacts how customers perceive the business, resolve issues and access support.
Lumoa
MAY 21, 2018
As you see, in most companies, marketing takes care of customer experience as a whole. Luckily top management and CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are involved into CX very seldom.
Sykes
SEPTEMBER 30, 2020
From streaming to sharing, those between the ages 18 to 24 expect seamless connectivity — and their finances are no exception. The banking industry has shifted servicing dramatically from its beginnings as a brick-and-mortar stalwart to become far more digitally flexible. But what about Gen Z looking to open accounts with new banks?
CSM Magazine
NOVEMBER 10, 2022
Financial services leaders are increasing their focus on digital-first initiatives to optimize the customer experience and increase retention and loyalty – a trend that emerged out of pandemic necessity and became a preference that is here to stay. Optimizing Digital-First Customer Engagement.
Sykes
SEPTEMBER 28, 2020
From streaming to sharing, those between the ages 18 to 24 expect seamless connectivity — and their finances are no exception. The banking industry has shifted servicing dramatically from its beginnings as a brick-and-mortar stalwart to become far more digitally flexible. But what about Gen Z looking to open accounts with new banks?
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