Cincom

MAY 7, 2024

This seamless integration enables correspondence to include specific customer details, preferences, and required legal statements without staff having to manually piece together this information every time. The result is relevant communication customized down to the individual recipient.

Healthcare 52

Healthcare Enterprise CRM Morale 52

CX Global Media

JULY 12, 2019

Bill White Executive Director – Customer Care, ???Stuller, About Bill White : Bill has worked in Customer Care for over 20 years in leadership positions with Asurion Insurance Services, AT&T, ClientLogic, Omnipoint Communications and Unicel Wireless. Stuller, Inc. Consolidated.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

ClearAction

DECEMBER 31, 2017

By reducing time to resolve issues by 89% for more than 130,000 customers, this company was establishing “customer experience annuities”: redirecting precious resources (budget, time, morale, goodwill) from what otherwise was a never-ending hamster wheel of costs to higher-value investments. Encourage them to access it often.

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98