Stop Making Excuses! COVID Isn’t the Reason Customer Experiences Are Declining, This Is…
Beyond Philosophy
JANUARY 15, 2022
When I was starting out it was all about Total Quality Management and Business Process Reengineering. Then, following that was Customer Relationship Management (CRM). 10:20 VanAmburg explains the problems of too much focus on the smaller picture and not enough of the bigger picture when analyzing data from a CRM.
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