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Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence

Outsource Consultants

Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. The Colombian government actively supports this growth, fostering prosperity for businesses that outsource here. Every business has unique needs and goals.

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Expert Opinion: Top 3 Customer Support Trends to look for in 2018

Taylor Reach Group

Video can enable easier customer authentication, increased emotional connection to customers, provide insight into technical support challenges and allows for more interactive services. Banks are already deploying ITMs (Interactive Teller Machines).

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

Chile is one of the safest countries in Latin America with a stable economy and government. Technical support and helpdesk. Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. Communications. Consumer goods.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.