Revation Systems

JANUARY 12, 2018

Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. Everything. In 2018, features like web chat are now expectations.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

HGS

MAY 27, 2015

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value. Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. Transactional to Consultative. Posted by Matthew Vallance.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

Contact center software 52

Contact center software Banking Contact Center Finance 52

Global Response

FEBRUARY 13, 2022

Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Call center benefits. Call centers handle a lot of customer data.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62