Enghouse Interactive

APRIL 28, 2019

Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? The result to the bottom line? Lost productivity due to unengaged agents doubles these loss estimates.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

MAY 21, 2019

Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? Enghouse Interactive Educates – #2 in a series.

Quality management 40

Quality management Management Scripts Call flow 40

JustCall

NOVEMBER 24, 2022

This is the essence of a call center quality assurance. What is the Relevance Of Contact Center Quality Management i n a Call Center? Call Center QA or Quality assurance ensures that an organization’s services are as expected. 3 Methods Of Contact Center Quality Management.

Call Center 52

Call Center First call resolution Quality management Contact Center 52

Playvox

MAY 24, 2022

Just over six months later, on January 18, 2022, SoFi was granted a national bank charter. This period of high-stakes decisions and operational scrutiny required a clear and accurate view into many things, including SoFi’s Member Service Teams quality assurance data. Critical compliance indicators are a key metric for each team.

Big data 72

Big data Construction Banking Coaching 72

Callminer

FEBRUARY 21, 2018

Others may baulk at the inordinate amount of time or effort to manage the process as well. If you want to see an uplift in the overall customer experience, a well-thought-out quality management procedure can work wonders. It gives your agents something to strive for. Alison Diana. crmsearchdotcom.

call center software 210

call center software Call Center Contact Center Analytics 210

CX Global Media

FEBRUARY 28, 2019

Here is an edited transcript of my interview with Al Cook: Jim Rembach: Hey, this is Jim from the Fast Leader Show and Call Center Coach and I’m here with Al Cook of Twilio. Over and over again folks like ING Bank, folks like Liberty Mutual have just not been able to get that level of control they need from the typical contact center.

Contact Center 250

Contact Center Coaching Call Center Technology 250

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Five Ways to Make Your Surveys Matter. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98