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15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Customer Service: The Basics by The Training Bank. Image source: The Training Bank. The free course, Customer Service: The Basics , is developed by the Canadian-based, international training firm The Training Bank and is a great refresher or starting points for new teams. For those interested, Training Today offers a free trail.

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ChurnZero Customer Success Professional Spotlight

ChurnZero

At Degreed he is leading a team of Client Success Managers on a mission to inspire transformative learning practices in companies around the world. He has 15 years of experience, having consulted with multiple Fortune 500 companies like Bank of America, PwC, Microsoft, Waste Management, Symantec, Taco Bell, and Standard Chartered.

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Top 18 Most Influential Women in the Sales World (2019 Ready)

CrazyCall

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Colleen Francis is the president of Engage Selling Solutions, an award-winning writer and consultant, the member of the Speaking Hall of Fame. Personal website.

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6 Proven Hacks for Boosting Productivity in Customer-Centric Teams

aircall

That, combined with consistent time management, focus strategies, collaborative alignment, goals, and expectations-setting, plus clear ways of measuring efficiency. But constantly switching between tasks and mental gears burns up more time and cognitive fuel than you think. Effective planning and organizing.

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How to Improve NPS: 7 Proven CX Strategies

Pointillist

Customer journey analytics provides the power to look across millions of actual customer journeys spanning touchpoints, channels and time. Discover the Journeys that are Driving Net Promoters and Net Detractors Many consultants advise that the best way to improve NPS is to: identify Net Detractors (i.e.