NobelBiz

JULY 31, 2023

Call queuing is an indispensable telecommunication feature that places incoming calls in a sequence based on various criteria. In essence, it’s the digital waiting room of the telecommunication world. A financial query at a bank differs vastly from a technical issue at a software company. What is Call Queuing?

Wait times 52

Wait times Telecommunications Call Center CRM 52

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. But in many cases, integration is flimsy at best because the product – while claiming to integrate fully – requires hours of additional support, e.g. manual data uploads or advice from a consultant. Mihai Corbuleac. csITsupport. Scott Sachs.

call center software 210

call center software Call Center Contact Center Analytics 210

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

360Connext

AUGUST 14, 2017

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More. Get in Touch! Your Name *. Phone Company Name.

Real estate 77

Real estate Construction Automotive Coaching 77

NobelBiz

JANUARY 17, 2022

Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! In terms of outbound campaigns, if you don’t make sales, you don’t earn money as a salesperson. So what is the trick to overcoming a sales slump ? How do you address this as a leader?

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

Fenero

MARCH 31, 2019

This technology can also “find” additional time for training and coaching by aggregating idle time and delivering individualized training, coaching, updates, knowledge base reviews and other off-phone work to agent desktops during natural downtimes in call volume. How are you doing?

Customer Experience 9

Customer Experience Management First call resolution Automotive 9