4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive
SharpenCX
NOVEMBER 17, 2020
And, I smile at the fact that the package showed up on my stoop with no surprise bank transaction. Pet retailer Chewy transcends the typical customer experience. Coach your agents frequently, and loop them in on their performance goals and metrics. The more happiness you can conjure, the better your call center experience.
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