How Can Wells Fargo Recover From Massive Stakeholder Insensitivity?
Beyond Philosophy
DECEMBER 5, 2016
In a September 13 th Wall Street Journal article, CEO John Stumpf said that the bank didn’t have a bad culture, but that it has been working to weed out bad employee behavior. Pronouncements like that should reflect a customer-centric culture, ambassadorial employee behavior, and positive customer perception.
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