Real Blue Sky

FEBRUARY 2, 2023

This cost-effective solution allows the business to take advantage of executive IT leadership without breaking the bank. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.

industry standards 98

industry standards Consulting Consulting Technology 98

Real Blue Sky

FEBRUARY 2, 2023

This cost-effective solution allows the business to take advantage of executive IT leadership without breaking the bank. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.

industry standards 52

industry standards Consulting Consulting Technology 52

Real Blue Sky

FEBRUARY 2, 2023

This cost-effective solution allows the business to take advantage of executive IT leadership without breaking the bank. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.

industry standards 52

industry standards Consulting Consulting Technology 52

Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Callminer

AUGUST 1, 2017

This will improve campaign performance overall including agents’ service levels. As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. Kristian Martell. ShoreGroupInc. Jeff Toister.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334