Banking Benchmark Customer centricity Quality management 
Zoom International
NOVEMBER 7, 2018
NPS Promoters are so convinced of the validity of the correlation, they freely share their research and annual public benchmarking data. The research is clear: Leading NPS® scores correlate to customer loyalty, referrals , growth and revenue. The lifetime value of ardent Promoters can reach 6 to 14 times more than Detractors.
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.
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