Callminer

FEBRUARY 21, 2018

Jonathon is a sought-after public speaker and regularly speaks about customer success, customer-centric user experiences and cloud technologies throughout North America. Others may baulk at the inordinate amount of time or effort to manage the process as well. The number one mistake is…”.

call center software 210

call center software Call Center Contact Center Analytics 210

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. 20 Ways to Empathize With Stressed Out Customers.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Zoom International

NOVEMBER 7, 2018

The research is clear: Leading NPS® scores correlate to customer loyalty, referrals , growth and revenue. Bank Promoters gave their primary banks almost 45% more in deposits , bought 25% more products, and provided 7 times as many positive referrals as Detractors. One Simple Question, One Simple Measure: Net Promoter Score®.

Contact Center 40

Contact Center Banking Surveys Metrics 40