Quality Contact Solutions
DECEMBER 16, 2020
Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?
Quality Contact Solutions
DECEMBER 16, 2020
Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?
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JivoChat
MARCH 25, 2021
29% of live chat users hate scripted responses. According to Startus Magazine , live chat has a return of about 300% on investment, which makes it one of the best values for a customer service channel. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses. Proactive chat earns 105% ROI. Forrester ).
JivoChat
MARCH 25, 2021
29% of live chat users hate scripted responses. According to Startus Magazine , live chat has a return of about 300% on investment, which makes it one of the best values for a customer service channel. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses. Proactive chat earns 105% ROI. Forrester ).
Comm100
MARCH 16, 2018
Use this step-by-step guide with real-life samples to write a sales letter or email that will persuade your prospective B2C (business-to-consumer) customers to buy your product: Format Your Letter. How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples. Write the Subject Line or Heading. Address Your Reader.
Comm100
MARCH 14, 2018
Whether you’re writing business-to-business (B2B) or business-to-consumer (B2C), here’s what to consider when preparing your own sales letter or email. How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples. B2B letters often work best if they’re formal, while B2C letters can be more conversational.
CSM Magazine
OCTOBER 11, 2021
Avoid the use of scripts. As someone heavily involved in customer service, heading up the operation at Insite and, as a long-time customer in both B2B and B2C spheres, I can safely say that – in my opinion – the best customer experience is all about being human. Customer service is never a one-size-fits-all approach.
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