inSided

OCTOBER 2, 2019

Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! Let us help you. What’s more?

Self service 67

Self service B2B SaaS Gamification 67

Babelforce

MARCH 26, 2020

CES stands for Customer Effort Score and measures, as the name implies, the effort the customer has put into getting their issue (whatever it might be) solved. Therefore, it might even be a better predictor of the loyalty of existing customers, than NPS; better for B2B than B2C. Omnichannel customer support!

Feedback 52

Feedback Customer effort Surveys B2C 52

Inbenta

JANUARY 17, 2022

The rush for embarking on digital transformation has lulled, and we now find ourselves in the same digital playing field where B2B and B2C have ultimately become B2H (Business to Human). Growing self-service options for customers. Customer interactions needn’t always require direct contact with a human representative.

Customer Service 98

Customer Service Self service Chatbots B2B 98

Vistio

APRIL 2, 2022

I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. So I totally agree with you that when a customer reaches an agent, that agent needs to be a very well-rounded source that can solve the problem.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

REVE Chat Blog

NOVEMBER 21, 2019

Create a process to deliver customer support with the right channel. It could be a self-service portal, live chat support or co-browsing as well. Collect customer feedback and continuously improve your customer support processes. And an ebook can be one of the best free giveaways.

Best practices 77

Best practices B2B Sales Chatbots 77