B2C Customer advocacy Journey mapping SaaS 
SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Annette Franz is the Founder and CEO of CX Journey Inc. Anika Zubair. Annette Franz.
SmartKarrot
OCTOBER 12, 2022
Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers. After excellent CX comes customer advocacy. However, it also applies to B2B businesses.
Expert insights. Personalized for you.
21 
Let's personalize your content