TeamSupport

JANUARY 4, 2019

Business-to-consumer (B2C) brands have taught their customers to expect quick issue resolutions through apps and social media outreach. Even better, integrations between technologies such as your customer support software and your customer relationship management (CRM) solution can create faster and more accurate responses.

B2B 56

B2B Personalization Customer Support B2C 56

ChurnZero

FEBRUARY 7, 2020

A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club. In this webinar, we will discuss how to: 1.

SaaS 64

SaaS Transportation B2C Customer retention 64

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. Outbound call center metrics: Outbound Calls per Day. Download Ebook.

Call Center 52

Call Center Metrics Abandon rate Management 52

LiveChat

JUNE 8, 2018

LiveChat, for example, can be integrated with multiple Customer Relationship Management (CRM) tools – to help you store and manage customer information efficiently. In a competitive environment, it’s easy to get lost in a web of metrics that are focused on quicker resolution times. Focus on Quality, Not Quantity.

B2C 66

B2C B2B Scripts Wait times 66