Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 118

B2C B2B Journey mapping SaaS 118

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Of course, towards the end of the call, you get more of the types of objections that signal the customer wants to put off the decision. Q&A: Dig into objections.

B2C 67

B2C Sales Inbound sales Coaching 67

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Of course, towards the end of the call, you get more of the types of objections that signal the customer wants to put off the decision. Q&A: Dig into objections.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Of course, towards the end of the call, you get more of the types of objections that signal the customer wants to put off the decision. Q&A: Dig into objections.

B2C 62

B2C Sales Inbound sales Coaching 62

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Proficiency in using CRM software and MS Office. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. Sales Manager. Inside Sales.

Sales 52

Sales B2C call center software B2B 52

Babelforce

JANUARY 28, 2021

In this post: Defining Customer Acquisition Cost Responding to new leads faster Understanding your perfect customer Slashing your overheads Looking more closely at NPS Fine-tuning CRM automation. If you sell b2b (or high-value b2c) then that means a phone call. Of course you do – everyone does. 5 Develop your CRM Automation.

Contact Center 52

Contact Center CRM Upselling Sales 52

JivoChat

APRIL 15, 2021

An estimated 67% of B2C businesses have installed live chat solutions on their website to streamline the customer service experience and capture critical data they can use to enhance their business strategy from all angles. Live chat provides businesses with more upsell and cross-sell opportunities. Connect your CRM.

Best practices 52

Best practices Upselling CRM Sales 52