The Northridge Group

MAY 2, 2023

The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. Many existing chat technologies still rely on simple scripts and pre-programmed generic responses, which do not add value to the conversation.

Contact Center 67

Contact Center B2C Chatbots B2B 67

JustCall

DECEMBER 12, 2022

Conversational AI Software uses traditional chatbots or voice-based assistants and combines them with Natural Language Processing (NLP) and other Machine Learning/Artificial Intelligence (ML/AI) methods. Combining robust AI technology with chatbots helps companies automate customer conversations and make responses more predictive and emotive.

Interactive Voice Response 52

Interactive Voice Response Chatbots Enterprise Scripts 52

Zingtree

NOVEMBER 20, 2018

Chatbots let you deliver fast answers 24/7 to the questions your customers are asking frequently – the ones that might be preventing them from making a purchase. Plus, Zingtree scripts link directly with Zendesk, Freshdesk, and other CRM platforms, so you can easily share session data to improve the customer service process.

Self service 60

Self service Scripts B2C Chatbots 60

JivoChat

APRIL 28, 2021

For example, a non-profit can answer questions about how they champion their cause, while private companies that sell B2C products or B2B services could use live chat to guide customers to the right product. Chatbot support. With AI and machine learning, chatbots continue to learn with every customer interaction.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day.

Chatbots 75

Chatbots B2C Self service Banking 75

JustCall

APRIL 13, 2020

Our CRM manages this process for us. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. To begin with, you need to use a reliable chatbot. Chatbots help you provide all the relevant information about your product and brand to website visitors, in real-time. Tap into the power of your business website.

Sales 98

Sales CRM Analytics Chatbots 98

JivoChat

MARCH 25, 2021

70% of customers prefer human chat agents to AI or chatbots. 29% of live chat users hate scripted responses. Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. More than 41% of customers expect a live chat window on your website.

Wait times 52

Wait times Sales Scripts B2B 52